OPay Boosts App Security with Smarter Questions

OPay Reinforces User Safety with Enhanced Security Question Feature

In a bold step to bolster customer protection, OPay has officially reintroduced its enhanced security question feature, adding a smarter, more intuitive layer to its fraud prevention architecture. The feature is designed to safeguard user accounts from unauthorised access, especially during high-risk activities like password resets, phone number changes, and sensitive transaction approvals.

Temporarily taken offline for optimisation, the feature returns with new adaptive capabilities. Now, depending on the nature and risk level of a transaction, users may be prompted to answer personalised questions via multiple-choice or fill-in-the-blank formats, a dynamic verification system that prioritises both security and user experience.

“It’s intuitive, less stressful, and built to adapt in real-time,” said a company spokesperson. “This ensures genuine users can seamlessly verify their identity, while fraudsters are stopped at the gate.”

One Million Users Onboard and Counting

Since its quiet relaunch, over 1 million users have already set their personal security questions. This upgraded feature now works in harmony with other multi-layered security tools within the OPay ecosystem, forming an end-to-end shield that actively blocks fraudulent activities.

• 60,000+ users receive real-time targeted risk notifications daily.
• The AI-powered call-back system has prevented 8,000+ fraudulent transactions in just one day.
• The platform’s facial recognition technology, used by 700,000+ users daily, continues to serve as a robust first line of defence.

An Intelligent, Integrated Security System

OPay’s holistic approach combines behavioural analysis, biometric authentication, and now a revamped security Q&A experience to ensure only verified users can complete sensitive tasks.

“Security is never one thing—it’s a network of protections working together,” the company emphasized. “This is about giving users more control while staying several steps ahead of fraud.”

The company encourages all users to update their app and set up their security questions—a one-minute action that could prevent major losses.

Because at OPay, security isn’t an afterthought; it’s engineered into every transaction.

About OPay
Founded in 2018, OPay is a licensed financial services platform operating in Nigeria with a mission to democratise financial access through technology. The company offers a suite of fast, reliable services, including money transfers, airtime and data purchases, bill payments, debit card services, and merchant payments. OPay is licensed by the Central Bank of Nigeria (CBN) and insured by the NDIC, offering users the same coverage as traditional banks.