Airtel AI Spam Alert Service Detects 9.6 Million Spam Messages in Just Two Months
Lagos, Nigeria – June 2025 — In a bold move to protect customers from spam and scam messages, Airtel Nigeria has announced that its AI-powered Spam Alert Service successfully flagged over 9.6 million spam messages between March 13 and May 20, 2025.
As a leading telecommunications provider and subsidiary of Airtel Africa, Airtel Nigeria continues to pioneer customer-centric innovations in digital safety. The Spam Alert Service, launched on March 13, is a free tool that alerts users in real time to suspected spam messages by analysing over 250 parameters.
Spam Threats Flagged at Scale
Within its first two months, the AI system identified a staggering 9,667,008 SMS as potential spam. This included:
- 528,080 on-net messages (from Airtel to Airtel users)
- 9,138,928 off-net messages (from other networks)
This milestone not only highlights the scale of spam threats facing Nigerian users but also underlines Airtel’s AI processing power and its ability to protect customers across device types, including smartphones and feature phones.
A Commitment to Safer Digital Experiences
Dinesh Balsingh, Chief Executive Officer of Airtel Nigeria, reaffirmed the company’s dedication to customer safety and digital innovation.
“This achievement showcases the strength of our AI-driven infrastructure in tackling the rising wave of spam and scam messages,” he said.
“We believe trust is the bedrock of digital communication. That’s why we’ve invested heavily in intelligent systems that evolve with data, ensuring users can communicate confidently and securely.”
He added that Airtel will continue to advance its technology stack to meet evolving security threats and uphold its reputation for industry-leading customer satisfaction.
Powered by AI, Designed for Everyone
The Airtel Spam Alert Service is available to all Airtel subscribers, whether on smartphones or feature phones. It operates silently in the background, providing alerts only when suspicious SMS activity is detected, offering peace of mind without disrupting the user experience.
This service is part of Airtel Nigeria’s broader roadmap to integrate artificial intelligence into its core operations and deliver smarter, safer, and more personalised experiences to customers across Nigeria.
For media enquiries, please contact:
Femi Adeniran
Director, Corporate Communications & CSR
Airtel Nigeria
📧 adefemi.adeniran@ng.airtel.com
About Airtel Nigeria
Airtel Nigeria is a premier provider of telecommunications and mobile money services. A subsidiary of Airtel Africa Plc, it operates across 14 African countries and serves millions of subscribers with innovative, reliable, and customer-first communication solutions.
🌐 www.airtel.com.ng
